Información legal

Envíos, devoluciones y condiciones

Todo lo que necesitas saber antes y después de tu compra.

ShippingReturnsTerms of saleCookiesPrivacidad

Shipping

1. Delivery time

Shipments made from the Homecret microcement store are delivered within approximately 48 to 72 business hours, except in cases of incidents or situations beyond the company's control.

The store has logistics agreements that allow for the delivery of materials within an estimated 24 to 72 hours. However, these timeframes may be affected by product unavailability, high-volume orders, or packages exceeding 70 kg or 120 cm in height, width, or length. In such cases, we recommend contacting a personal store assistant to evaluate availability, volume, shipping costs, and delivery times.

2. Logistics partner

Shipments within Spanish territory are carried out through the transport company TXT.

International shipments can also be made via TXT, upon the buyer's request for a shipping quote via email.

3. Delivery method

Orders weighing less than 70 kg are delivered directly to the buyer's address.

Orders weighing more than 70 kg are delivered curbside at the address indicated by the buyer.

4. Shipping cost calculation

Product prices published in the store do not include shipping costs.

The shipping cost is calculated automatically when the user selects a product and enters the delivery address. This amount is shown in detail in the shopping cart before finalizing the order.

Returns

1. General terms

These return conditions apply to all purchases made through the Homecret online store.

In accordance with the Retail Trade Regulation Act and applicable EU regulations (Directive 97/7/EC), the customer has a period of 14 calendar days to exercise the right of withdrawal or cancellation for distance purchases.

2. Right of withdrawal

In the event of exercising the right of withdrawal within the established legal period:

  • Return shipping costs shall be borne by the customer.
  • The customer shall be held responsible for any damage the product or merchandise may have suffered.

The store will only accept the exercise of the right of withdrawal when:

  • The merchandise is in the same condition as when it was delivered.
  • The product has not been unsealed or installed.
  • The product is suitable for sale as new.
  • It is returned in its original packaging and in perfect condition.

3. Scenarios in which returns are accepted

  • When the customer exercises their right of withdrawal within the legal 14-day period, complying with the indicated conditions.
  • When the merchandise is defective, in which case the store will act in accordance with the Defective Products Act, proceeding to the immediate replacement of the product with another of identical conditions and features.
  • When the merchandise is not delivered within the timeframe informed by the store.
  • When the store is unable to fulfill the order for reasons not attributable to the customer.
  • When, due to reasons attributable to the store, the product delivered does not correspond to that requested by the customer.

In the aforementioned scenarios, the store will proceed to refund the corresponding amount.

4. Scenarios in which returns are not accepted

  • Products made to measure or clearly personalized according to the customer's specifications, such as microcement kits, cut mesh, or other personalized products, in accordance with Act 47/2002 on the Regulation of Retail Trade.
  • Products purchased in person at a physical store. Returns are only accepted for distance purchases.
  • Products tested or used that cannot be sold as new.
  • Products tampered with by the customer.
  • Products returned without their original packaging or that are not properly protected.
  • Merchandise returned incomplete, whether in main elements or accessories.
  • Returns made outside the legal 14-day period.

5. Refunds

Refunds derived from returns will be processed using the same payment method used by the customer.

The maximum period for processing them will be 14 days from the receipt of the return, and the amount will be visible on the customer's bank statement within approximately 5 to 7 business days from the issuance of the refund.

Terms of sale

1. General Terms and Conditions of Sale

These terms and conditions of sale apply to all purchases made through the Homecret online store.

Placing an order in the store implies the customer's full and unreserved acceptance of the General Terms and Conditions of Sale in force at the time of purchase.

These conditions shall be applicable to both the order placed and future purchases, as long as no new conditions are published in the store.

The interpretation and application of these conditions, as well as the acts derived from them, shall be governed by Spanish law.

2. Price

The prices published in the store are expressed in euros and are valid except for typographical errors. The prices do not include the VAT in force in Spain at the date of the order. Any change in the tax rate will be automatically applied to the final price of the product. Offers and promotions will only be valid when they are visible in the store at the time of placing the order.

If an invoice is required, the customer must expressly request it by email. Only the issued invoice shall have legal validity.

3. Payment Methods and Refunds

The customer may make payment via:

  • Debit or credit card
  • Bank transfer

In the case of payment by bank transfer, the order will not be considered accepted until confirmation of the deposit is received from the bank, which usually occurs within 2 to 3 business days. Once payment is confirmed, the customer will receive order confirmation and shipment preparation will begin.

Refunds derived from returns will be made using the same payment method used by the customer. The maximum period for processing them will be 14 days from receipt of the return, and the amount will be visible on the customer's bank statement within approximately 5 to 7 business days from the issuance of the refund.

4. Products

The store reserves the right to modify its product catalog based on supplier availability, supply conditions, or possible product shortages in the market.

Offers will be available while supplies last and within the dates indicated for each promotion.

The images and descriptions of the products shown in the store are for guidance purposes only and do not constitute a contractual commitment.

The store has logistical agreements that allow for the delivery of materials within an estimated period of 24 to 72 hours. However, these timeframes may be affected by:

  • Lack of product availability
  • Large-volume orders
  • Packages exceeding 70 kg or 120 cm in height, width, or length

In these cases, it is recommended that the customer contact a personal store assistant to evaluate availability, volume, shipping costs, and delivery times.

5. User Registration

Browsing the store and adding products to the cart does not require prior registration. However, to make a purchase, the customer must register as a user.

During the registration process, the personal data necessary to create the customer file will be requested, which will be processed in accordance with Law 15/1999, on the Protection of Personal Data.

Only persons over 18 years of age may register. Through their user account, the customer can:

  • Make purchases
  • Consult order history
  • Manage addresses and payment methods
  • Access potential discounts, offers, or promotions

Cookies

On this website, we use cookies to ensure the proper functioning of the page, as well as to analyze how users use the site and to improve our services.

Cookies are small text files that are stored on the user's device when they visit a webpage. Some cookies are necessary for the operation of the site, while others help us improve the browsing experience.

1. Types of cookies used

  • Technical or necessary cookies: allow navigation through the website and the use of the different options or services that exist therein. They do not require user consent.
  • Analytical or measurement cookies: allow us to quantify the number of users and statistically analyze the use of the website. The information collected is used to improve its functionality. They will only be installed if the user expressly accepts them.
  • Third-party cookies: this site may use third-party services that collect information for statistical and analytical purposes, such as Google Analytics. The information generated may be transmitted and stored by such providers on servers located outside the European Economic Area, in accordance with their own privacy policies.

2. Consent management

Upon accessing this website for the first time, the user can accept, reject, or configure the use of cookies through the settings panel enabled for that purpose. The user can modify or withdraw their consent at any time through the cookie settings panel available on the website.

3. How to disable cookies from the browser

The user can allow, block, or delete the cookies installed on their device by configuring the browser options:

Disabling cookies may affect the proper functioning of some of the website's features.

4. Updating the cookie policy

This cookie policy may be modified based on legal or technical requirements. It is recommended that the user periodically review this policy.

Privacidad

Last updated: October 4, 2026

Homecret operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Homecret is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +34 679 989 058 or email us at pedidos@homecret.com or contact us at Microhomecret SL, Calle Geológicas 20, 28923 Alcorcón, Madrid, Spain. For the purpose of applicable data protection laws, we are the data controller of your personal information.