Return policy

Return policy

These terms and conditions of sale apply strictly to all sales made on our website “” (hereinafter referred to as“SHOP”).

In accordance with the provisions of the Ley de Ordenación del Comercio Minorista (Retail Trade Law) and EU regulations (Directive 97/7/CE), the SHOP offers a period of 14 days for the resolution or cancellation of the contract for distance purchases.

In the event of exercising this right of withdrawal, the customer shall bear the cost of return and any damage to the product or goods.

On the other hand, the SHOP (and in accordance with the provisions of the aforementioned Directive and the Law on the Regulation of Retail Trade) may consider that when the products requested by the customer are clearly personalised on the basis of specifications indicated by the consumer, the right of termination and withdrawal, as well as the present general terms and conditions, shall not prevail.

The SHOP will accept the return of the goods if:

  1. The buyer exercises his right to terminate the contract within the period stipulated by law (14 days). In such a case, the purchaser must pay the direct costs of return and, where applicable, pay for any damage to the object of purchase, in accordance with article 44 of the law on the regulation of retail trade. The SHOP will accept the exercise of the aforementioned right only and exclusively when the goods are in the same state (not unsealed, nor installed) in which they were delivered and ready for sale, with their corresponding original packaging and when they are in perfect condition.
  1. If the goods are defective: the SHOP will act in accordance with the provisions of the Law on Defective Products, immediately replacing the product with another with identical conditions and performance.
  1. The goods were not delivered to you within the timeframe informed by the SHOP.
  1. The SHOP will also refund the amount of the goods when, for reasons not attributable to it (whether direct or indirect), it is unable to deliver them.
  1. The SHOP will accept the return of goods when, for reasons attributable to it, the product ordered does not correspond to the one requested by the customer.

The SHOP will not accept returns in these cases:

• Made-to-measure products or products that are the result of a customised configuration, such as microcement kits, cut meshes, etc., and, in general, any product made to the consumer’s specifications, in accordance with Law 47/2002 on the Regulation of Retail Trade.

• No returns or exchanges are allowed for products purchased in person in our shops, only exchanges are allowed for distance purchases.

• Tested or used by the customer, which therefore means that they cannot be sold as new .

• Products handled by the customer. Returns must be made in their original packaging, perfectly protected.

• Goods that are returned incomplete in both main and accessory parts.

• Goods that are returned incomplete in both main and accessory parts.